Cancellation Policy

Last updated: 9 July 2026

This Cancellation Policy explains your rights to cancel an order or a Wild Box subscription placed through https://www.mhuka.africa/za, operated by MHUKA NUTRITION (Pty) Ltd (registration number 2025/915080/07), trading as “Mhuka” (“we”, “us”, “our”).

This Policy works alongside our Terms of Use and does not limit any right you have under the Consumer Protection Act 68 of 2008 (“CPA”). Where a product arrives damaged, defective, or different from what you ordered, see the Returns, Replacements and Refunds section of our Terms of Use rather than this Policy.

1. Cancelling a Standard Order

You can cancel a one-time order at no cost at any time before we’ve dispatched it. To cancel, email us at hello@mhuka.co.za with your order number as soon as possible. If we haven’t yet handed your order to our courier, we’ll cancel it and refund you in full to your original payment method.

Once an order has been dispatched, it can no longer be cancelled. If you’re not happy with what arrives, see Section 8 (Returns, Replacements and Refunds) of our Terms of Use.

2. Cancelling Your Wild Box Subscription

You can cancel your Wild Box subscription (Savanna or Highveld tier) at any time, either through your account on the Site or by emailing hello@mhuka.co.za.

• To avoid being billed for your next box, cancel at least 48 hours before your next billing date.
• Cancellation takes effect from your next billing cycle. We don’t refund the box already billed and dispatched.
• If we increase your subscription price, we’ll give you at least 20 business days’ notice before the new price applies, in line with the CPA. You can cancel at any time before the new price takes effect if you don’t want to continue at the new rate.

3. Your Cooling-Off Right Under the CPA

Section 16 of the CPA gives you the right to cancel an agreement, without penalty and with a full refund, within 5 business days if you entered into it as a result of direct marketing, meaning an unsolicited approach or communication that you didn’t initiate (for example, a cold call or an unsolicited promotional message inviting you to buy).

This cooling-off right does not apply if you initiated the purchase yourself, for example by visiting our Site on your own accord and choosing to place an order.

If you believe your order qualifies for this cooling-off right, email us at hello@mhuka.co.za within 5 business days of placing your order, and we’ll process a full refund and, where possible, arrange collection of any goods already delivered to you.

4. How Refunds Are Processed

Approved refunds under this Policy are paid back to the original payment method used at checkout, processed through our payment gateway, PayFast. Please allow up to 10 business days for the refund to reflect, depending on your bank or card issuer.

5. How to Cancel

Email hello@mhuka.co.za with your order number (and, for Wild Box, your subscription tier) and we’ll confirm your cancellation and next steps.

6. Related Policies

This Policy should be read together with our Terms of Use and Privacy Policy, available at:

• https://www.mhuka.africa/za/terms-of-use/
• https://www.mhuka.africa/za/privacy-policy/

Contact Us

MHUKA NUTRITION (Pty) Ltd
Registration number: 2025/915080/07
Email: hello@mhuka.co.za
Phone: +27 79 019 8959
Website: https://www.mhuka.africa/za