Terms of Use

Last updated: 9 July 2026

Welcome to Mhuka. These Terms of Use (“Terms“) are a legal agreement between you and MHUKA NUTRITION (Pty) Ltd (registration number 2025/915080/07), trading as “Mhuka” (“Mhuka“, “we“, “us“, “our“), governing your access to and use of the website located at https://www.mhuka.africa/za and any related pages, features, or content (the “Site“), and your purchase of products through the Site.

These Terms are drawn up in compliance with the Consumer Protection Act 68 of 2008 (“CPA“), the Electronic Communications and Transactions Act 25 of 2002 (“ECTA“), and the Protection of Personal Information Act 4 of 2013 (“POPIA“), each as amended.

By accessing or using the Site, placing an order, or creating an account, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree to these Terms, please do not use the Site.

1. Acceptance and Changes to These Terms

You confirm that you have read, understood, and agree to these Terms in their currently posted form. We may amend these Terms from time to time to reflect changes in our business, our products, or the law. Where we make a material change, we will post a notice on the Site or notify you by email using the address on your account. Your continued use of the Site after a change takes effect constitutes your acceptance of the revised Terms.

2. Who Can Use the Site

The Site is intended for consumers in South Africa who are 18 years or older, or who are using the Site with the consent of a parent or legal guardian. By placing an order, you confirm that you are legally capable of entering into a binding contract under South African law. We may refuse service, cancel an order, or close an account at our reasonable discretion, including where we suspect fraud, abuse, or a breach of these Terms.

The Site is intended for use within South Africa. A separate site serves our Zimbabwe operations (mhuka.africa/zw) and is governed by its own terms. If you access this Site from outside South Africa, you are responsible for compliance with the laws applicable in your location.

3. Our Products

We sell pet nutrition products, including dog and cat treats, dry pet food, and livestock feed, as described on the Site. We take reasonable care to ensure product descriptions, images, weights, and ingredient information are accurate, but we do not guarantee that all information on the Site is complete or error-free at all times. If a product you receive materially differs from its description, your rights are set out in Section 8 (Returns, Replacements and Refunds) below.

Product availability is not guaranteed. If we’re unable to fulfil an order because a product is out of stock or discontinued, we’ll notify you and refund any amount already paid for that item.

4. Pricing

All prices on the Site are displayed in South African Rand (ZAR). Mhuka is not currently a registered VAT vendor; if this changes, VAT will be added to prices as required by law and this will be clearly disclosed at checkout. We reserve the right to change prices at any time, but a price change will never affect an order you’ve already placed and paid for.

Shipping fees, courier charges, and any free-shipping thresholds in effect at the time of your order will be shown to you at checkout before you confirm payment.

5. Orders and Payment

When you place an order, you’re making an offer to purchase the product(s) in your cart at the displayed price. We may accept or decline that offer at our discretion (for example, where stock has run out or a pricing error has occurred). A binding sale is only concluded once we’ve confirmed your order and processed payment.

Payments on the Site are processed through PayFast, a third-party payment gateway. We do not store your full card details; your payment information is handled directly by PayFast in accordance with its own terms and security standards. You warrant that you are authorised to use any payment method you provide to us.

6. Wild Box Subscription

Wild Box is our recurring monthly treat subscription, offered in two tiers (Savanna and Highveld). By subscribing, you agree to the following:

• Your selected payment method will be billed automatically each month on your billing date, for the tier you’ve selected, until you cancel.
• We will notify you at least 20 business days in advance of any increase to your subscription price, in line with the CPA’s requirements for ongoing consumer agreements. Continuing your subscription after that notice period constitutes acceptance of the new price.
• You may cancel your Wild Box subscription at any time via your account on the Site or by emailing us at hello@mhuka.co.za. To avoid being billed for the next box, cancel at least 48 hours before your next billing date. Cancellation takes effect from your next billing cycle; we do not provide refunds for the box already billed and dispatched.
• Nothing in this Section limits your rights under Section 14 of the CPA regarding fixed-term consumer agreements, to the extent that section applies to your subscription.

7. Shipping and Delivery

We currently ship within South Africa. Estimated delivery times shown on the Site are indicative and not guaranteed. Risk in the goods passes to you on delivery to the address you provided; ownership passes once we’ve received payment in full.

If a delivery is significantly delayed or lost in transit through no fault of yours, contact us and we’ll investigate with our courier and arrange a replacement or refund as appropriate.

8. Returns, Replacements and Refunds

Because our products are consumable pet food and treats, we don’t accept change-of-mind returns of opened products for hygiene and safety reasons.

If you or your pet aren’t happy with a product you’ve received, tell us what didn’t work within a reasonable time of delivery and we’ll make it right, typically by sending a replacement. Contact us at hello@mhuka.co.za with your order number and a description of the issue.

Separately, and regardless of the above, if a product is defective, unsafe, damaged on arrival, or materially different from what you ordered, you have the rights set out in sections 55 and 56 of the CPA, including the right to a repair, replacement, or refund at your election. Nothing in these Terms limits or excludes those statutory rights.

9. Pet Nutrition and Health Disclaimer

Content on the Site relating to pet nutrition, feeding guidelines, or animal wellness is provided for general informational purposes only. It is not a substitute for advice from a qualified veterinarian. Always consult your vet before changing your pet’s diet, especially if your pet has an existing medical condition, allergy, or is a puppy, kitten, senior, or pregnant animal. Never delay seeking veterinary care because of something you’ve read on the Site.

10. Accounts

If you create an account on the Site, you’re responsible for keeping your login details confidential and for all activity under your account. Tell us immediately at hello@mhuka.co.za if you suspect unauthorised use of your account. We handle account information in accordance with our Privacy Policy and POPIA.

11. User Content and Reviews

If the Site allows you to submit reviews, comments, photos, or other content (“User Content“), you agree that your User Content will not:

• infringe another person’s intellectual property, privacy, or other legal rights;
• be false, defamatory, obscene, or unlawful; or
• contain spam, malware, or unauthorised advertising.

By submitting User Content, you grant Mhuka a non-exclusive, royalty-free, worldwide licence to use, reproduce, adapt, and publish that content in connection with operating and promoting our business (for example, featuring a review in our marketing). You remain responsible for your own User Content, and you confirm you have the rights necessary to submit it. We may remove any User Content at our discretion.

12. Intellectual Property

All content on the Site, including text, graphics, logos, product photography, and the Mhuka name and branding, is owned by Mhuka or our licensors and is protected under South African copyright, trademark, and related intellectual property law. You may view and download content for personal, non-commercial use only. You may not reproduce, distribute, modify, or commercially exploit any part of the Site or its content without our prior written permission.

13. Acceptable Use

You agree not to use the Site to:

• act unlawfully or fraudulently, or in a way that harms Mhuka, our customers, or third parties;
• attempt to gain unauthorised access to the Site, our systems, or other users’ accounts;
• introduce viruses, malware, or other harmful code;
• scrape, data-mine, or systematically extract content from the Site without our permission;
• impersonate any person or misrepresent your affiliation with Mhuka; or
• interfere with the proper operation of the Site.

14. Third-Party Links

The Site may link to third-party websites (for example, courier tracking or social media). We don’t control and aren’t responsible for the content, terms, or privacy practices of those third-party sites. Use of any third-party site is at your own risk and subject to that site’s own terms.

15. Disclaimer and Limitation of Liability

Please read this section carefully, as it limits our liability to you.

The Site is provided on an “as is” and “as available” basis. While we take reasonable steps to keep the Site accurate, secure, and available, we don’t guarantee that it will be uninterrupted, error-free, or free of viruses.

To the maximum extent permitted by law, Mhuka will not be liable for any indirect, special, or consequential loss arising from your use of the Site, except where that loss arises from our gross negligence, wilful misconduct, or a breach of a right that cannot lawfully be excluded under the CPA (including your rights under sections 55, 56, and 61).

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under South African law, including liability for death or personal injury caused by our negligence, or liability for defective or unsafe goods under section 61 of the CPA.

16. Indemnity

You agree to indemnify Mhuka against any claim, loss, or cost (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Site, or any User Content you submit that infringes the rights of a third party, save to the extent such claim, loss, or cost arises from our own negligence or breach of these Terms.

17. Privacy and POPIA

We collect and process your personal information in accordance with POPIA and our Privacy Policy. By using the Site, you consent to that processing as described in the Privacy Policy. You have the rights afforded to a data subject under POPIA, including the right to access, correct, or request deletion of your personal information, by contacting us at hello@mhuka.co.za.

18. Marketing Communications

If you’ve opted in to receive marketing emails or messages from us, you can unsubscribe at any time using the link in any marketing email or by emailing hello@mhuka.co.za. Transactional communications relating to your order (such as dispatch notices) will still be sent regardless of your marketing preferences.

19. Termination

We may suspend or terminate your access to the Site or your account if you breach these Terms, without prejudice to any other rights we may have. You may close your account at any time by contacting us.

20. Dispute Resolution

If you have a complaint, please contact us first at hello@mhuka.co.za so we can try to resolve it directly. If we’re unable to resolve a dispute between us, you have the right, in line with the CPA, to refer the matter to:

• the Consumer Goods and Services Ombud (www.cgso.org.za); or
• the National Consumer Commission (www.thencc.gov.za);

or to approach a South African court of competent jurisdiction. Nothing in these Terms requires you to use arbitration or waives your right to approach the courts or an ombud in respect of your consumer rights.

21. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of South Africa. You and Mhuka agree to submit to the non-exclusive jurisdiction of the South African courts in respect of any dispute arising from these Terms, without prejudice to your right to refer a consumer complaint to the Consumer Goods and Services Ombud or National Consumer Commission as set out in Section 20.

22. General

Entire agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Mhuka regarding your use of the Site and supersede any prior agreement or understanding.

Severability: If any provision of these Terms is found to be invalid or unenforceable by a court or competent authority, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in full force.

No waiver: Our failure to enforce a provision of these Terms is not a waiver of our right to do so later.

Assignment: You may not transfer your rights or obligations under these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of our business.

Language: These Terms are drawn up in English, which is the governing language for all related documents.

23. Contact Us

MHUKA NUTRITION (Pty) Ltd
Registration number: 2025/915080/07
Email: hello@mhuka.co.za
Phone: +27 79 019 8959
Website: https://www.mhuka.africa/za